1-877-777-1107

IFS Core Tech Tool 

Tech Tool bridges the gap between field technicians and office support staff by bringing service management to the field. Core functionality provides work order processing, service site history, sales opportunity creation, and mobile purchase order creation. It’s been designed to support most mobile platforms, including the Android and iOS.

Tech Tool FAQ's  read more

Schedule a Demo  click here
See for yourself how our complete solutions will redefine how your office staff connect with field technicians and customers.  Lower your expenses, give your team the tools they need, and integrate cleanly with service management & accounting software.

Self-Service Center

The Self-Service Center strengthens the relationship between service managers and customers by providing customers with a management tool to create, monitor, and view service requests, invoices, and assets/installed equipment.  Strengthen your relationship with customers by providing them with a functional management tool to create, monitor, and view historical service requests and assets. The Tech Tool is intuitively designed for users of all skill levels. The service is available from any device with an internet connection, no software download is required. Available for customers running Sage 300 Construction & Real Estate (formerly Sage Timberline Office) and Sage 100 Contractor (Sage Master Builder).  Self-Service Center FAQs  read more

Submit Requests for Service
Have your customers report service requests directly into your Service Management system quickly. Reduce the time your dispatchers and managers spend entering service calls and responding to customer inquiries.

Access Service Requests
Give your customers access to their service request history. Display the information you want them to view.


Self-Service Center FAQs  read more

Employee Center

The Employee Center web portal enables the office to publish employee documents and payroll information. Employees can access and print out current and historical pay stub, saving the company on envelopes, paper, postage, and time. Employers can also publish standardized documents such as the employee handbook, health insurance forms, and expense reports.  

Strengthen your relationship with customers by providing them with a functional management tool to create, monitor, and view historical service requests and assets. The Tech Tool is intuitively designed for users of all skill levels. The service is available from any device with an internet connection, no software download is required. Available for customers running Sage 300 Construction & Real Estate (formerly Sage Timberline Office) and Sage 100 Contractor (Sage Master Builder).  

Employee Center Customer Portal PDF

Give field service technicians, office staff, and managers the tools they need to connect with each other and your back-end Service Management solution.

  • Collect all field information in the office immediately.
  • Provide field service teams with the site information they need to perform more efficiently and effectively.
  • Increase productivity with our suite of tools designed to supplement your Service Management’s capabilities.

The Tech Tool is intuitively designed for users of all skill levels. The service is available from anywhere, including tablets and mobile devices. Plus, all information is updated in Service Management in real-time.
Available for customers running Sage 300 Construction & Real Estate (formerly Sage Timberline Office) and Sage 100 Contractor (Sage Master Builder).

View Assigned Work Orders.
Technicians can quickly view a clean summary of their assigned work orders.

Provide Technicians with the information they need.
All helpful site and work order information is available to the field to perform effectively.
 
Add Time, Parts, Completed Tasks, & Create Purchase Orders.
Track time, materials, and other information accurately. All Service Management related fields are updated in real-time.

Update Work Orders & Communicate to the Team.
Add Internal and Customer Viewable notes from the field and notify the appropriate resources.
 

Document Management for Service

Service Managers can store customer contracts alongside service management data allowing the service team to quickly reference customer service level agreements. Field employees can attach pictures from the field directly to a work order record that can be reviewed by the office and shared with the client to help tell a story.